Convergence of Voice and Data

If you want to be successful in a global environment you need a global presence. That’s becoming increasingly true, not just for the large corporate players but also for small and medium sized enterprises who now find themselves operating in the Internet Age. Secure, simple and streamlined communications are essential to allow an increasingly mobile global workforce to collaborate and there’s no better way of accommodating mobility than Voice over Internet Protocol (VoIP).

Public networks and fixed-line operators are steadily turning to VoIP to leverage the potential of Internet technology and businesses are able to converge their voice and data networks in a single structure. As well as the obvious cost efficiency implications, this also has significant impact in terms of the added functionality that IP telephony over data networks can provide.

Fixed line legacy telephone systems are closed, proprietary systems with limited intelligence. They can only enable one service (voice) and client devices (phones) are hardwired to the infrastructure. Making amendments, additions or other changes to the overall infrastructure, whether it’s new phones for new users or a change of numbers is often very difficult to achieve.

IP PBXs on the other hand are open systems (computer servers) that process telephony signals in the same way as data. IP PBXs and their client devices (IP phones, PCs or notebook PCs) connect to the network and calls can follow users around the network and other IP networks in the same way as email does. IP-based communication is essentially about building flexibility into all forms of communication, as well as unifying communications on a single platform that is pretty much future proofed.

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