Control your Telephone from your PC

Every IP Office comes with a license for the “light” version of Phone Manager.  This allows you to control calls through your computer with only a few mouse clicks. A simple toolbar allows you to make calls and look up directory contacts.  For users who take a lot of inbound calls, the simple interface allows you to hold, swap and transfer calls and  see the status of your colleagues. A speed-dial icon shows if someone is busy on a call.

You can install as many copies of Phone Manager Light as you need. The version required depends on your system firmware. Contact us and we’ll send you a link for the latest version that will work with your unit.

Add your customers to a central directory

The IP Office can store hundreds of directory entries. Once added, their name is displayed on your phone whenever they call as well as in the Phone Manager window.  This saves time by allowing you to filter and prioritise calls.

If you want to call out using a directory entry, you can either use the “Dial” button in Phone Manager or a programmed button on your handset.

All you need to do this is create a spreadsheet with two columns – one for name, one for number – and import it into the phone system using the Manager software. Please contact us if you need help doing this.

Forward voicemails to your email address.

Forwarding voicemail to email can be very useful if you’re out of the office, because you can listen to the email on a mobile device such as Blackberry or iPhone. And you can keep a permanent record of important voicemails.

Voicemail to email is available on all versions of Voicemail Pro. If you have an embedded voicemail, you’ll need firmware version 4.2 or above and either an IP500 or IP406V2. Contact us if you’re not sure you have the required spec.

Log calls using Delta Server

The IP Office telephone system logs all calls that pass through it. There are a few good reasons to do this. The most obvious is checking for misuse of your telephone system or incorrect billing from your provider.

A more positive use is tracking the effectiveness of your marketing. Once the Delta Server is running you can publish different phone numbers in different adverts, and monitor their effectiveness by tracking the number of calls to each number.

Download Delta Server for free here onto a server or spare PC on your network.  If you haven’t got enough spare numbers for all your adverts, consider upgrading to VoIP telephone lines, which allow unlimited numbers and a choice of dialing codes on a single line.

Get the most out of your IP Office Phone System is a post from: Technology Box Home

Related posts:

• Avaya IP Office Version 6
• Why replace ISDN with VoIP?

In the latest release there have been the following big changes:

• Enhancements to SIP trunking. This is a technology that replaces and improves upon ISDN.
• More logical licensing structure, allowing you to pay for just the licenses you need and then scale up in future.
• New 1400 and 9600 series handsets, and new telepone system hardware.

For those of you on earlier releases, there were many features added in firmware versions 4 and 5 that will be new to you too. Some of the most important additions are:

• New remote diagnostic application.
• Mobility features that allow you to integrate your mobile phone.
• Voicemail to email.
• Visual voicemail.
• Telecommuter mode.

Version 6 is supported on the  IP406V2, IP412, IP500 and IP500V2.  Please let us know if you need help finding the latest version for your hardware, or working out which items of hardware are holding you back from upgrading.

Avaya IP Office Version 6 is a post from: Technology Box Home

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• Get the most out of your IP Office Phone System

There’s another advantage of VoIP. Rather than being limited to fixed groups of numbers in your local area code, you can add as many numbers as you like. These can be in any dialing area, including overseas numbers and non-geographic numbers such as 0845.

You’ll normally have existing numbers that you want to keep. These can be “ported” to your VoIP lines and added to any new numbers you need. Once you’ve done this, you’ve broken free of the constraints of where your telephone lines are physically located. Calls to your numbers can connect anywhere with an internet connection. This makes moving office extremely easy, and is good for disaster recovery: in the event of fire or flood calls can be instantly routed to your disaster recovery site.

We think there are considerable advantages to VoIP over ISDN, and recommend you look into whether your business can benefit. If you need any help, please give us a call.

Why replace ISDN with VoIP? is a post from: Technology Box Home

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• Save 60% line rental by replacing ISDN with SIP

We know the technology is just a tool and not an end in itself. However, used properly, we believe that technology can make the world a better place and should make it easier to communicate in a secure and reliable manner with the people who are important to you.  We are always pushing to see how new technologies work and we’re flexible enough to adapt to and incorporate those new technologies into what we do.

So do bookmark this blog or use it to ask any questions you might have about business telephone systems.  We’ll always respond to any comments and welcome your participation.

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Offer terms: If you recommend us to one of your contacts, and they then sign up for maintenance with  Technology Box, we will credit you with 25% of the value of your maintenance contract or theirs – whichever is the smaller amount. There is no limit to the number of referrals you can make in this way.

Refer us and get a 25% refund is a post from: Technology Box Home

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• IP400 to IP500 Migration Refund

SIP connects calls via the internet, and is fast becoming the prefered way to reduce telephony charges. In many cases you can use your existing internet connection. If you are not sure whether this is possible, contact us for advice.

So why are SIP trunks better?  Firstly they are more flexible. You can move your existing numbers to a SIP line and then as many other numbers as you like, from any dialing code. Even international numbers can be added if you need an overseas presence. Secondly, SIP is not tied to the physical outlets meaning that if you move offices or suffer an unexpected disaster the lines can be switched to the new site at a moments notice.

So if you want to reduce your line rental, and benefit from this new technology, contact us today.

Save 60% line rental by replacing ISDN with SIP is a post from: Technology Box Home

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• Why replace ISDN with VoIP?

This offer is valid for upgrades to IP500 if you already have one of the following systems: IP403, IP406, IP406V2, or IP412 .

Offer Ends 30th April 2010.

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• Refer us and get a 25% refund

Trial licenses are available for: Receptionist Solution, Office Worker solution, Power User Solution, Teleworker solution,  Mobile Worker solution, SIP Trunking, Unified Messaging Service, Text-to-Speech, and VPN phone license.

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• Get the most out of your IP Office Phone System

The Canadian Minister of Industry has approved Avaya’s proposed acquisition of Nortel Enterprise Solutions. The company has now passed regulatory reviews in the United States, Canada and the European Union, and expects to close the transaction this month. A few weeks ago, Avaya’s proposed purchase of Nortel’s Enterprise Solutions unit got approval from the European Commission. Earlier in November, Avaya secured approval for the deal under the Hart-Scott-Rodino Act as well as from the Canadian Competition Bureau

Nortel Enterprise Solutions delivers communications capabilities that  support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it.

Avaya gets Go-Ahead for Nortel Acquisition is a post from: Technology Box Home

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Public networks and fixed-line operators are steadily turning to VoIP to leverage the potential of Internet technology and businesses are able to converge their voice and data networks in a single structure. As well as the obvious cost efficiency implications, this also has significant impact in terms of the added functionality that IP telephony over data networks can provide.

Fixed line legacy telephone systems are closed, proprietary systems with limited intelligence. They can only enable one service (voice) and client devices (phones) are hardwired to the infrastructure. Making amendments, additions or other changes to the overall infrastructure, whether it’s new phones for new users or a change of numbers is often very difficult to achieve.

IP PBXs on the other hand are open systems (computer servers) that process telephony signals in the same way as data. IP PBXs and their client devices (IP phones, PCs or notebook PCs) connect to the network and calls can follow users around the network and other IP networks in the same way as email does. IP-based communication is essentially about building flexibility into all forms of communication, as well as unifying communications on a single platform that is pretty much future proofed.

Convergence of Voice and Data is a post from: Technology Box Home

Related posts:

• Why replace ISDN with VoIP?